NHTSA Complaint #11233746 — 2014 TOYOTA COROLLA

PURCHASED CAR USED (7000 MILES) FROM TOYOTA DEALER IN ACTON, MA. TOOK IN FOR CHECKUP EVERY 5000 MILES UNTIL 35,000 MILES. AT 38,000 MILES, TOOK OFF FRONT WHEELS TO CHECK BRAKES AND FOUND THAT THE INSIDE OF BOTH ROTORS WERE TERRIFICALLY GROOVED AND THE PADS THE SAME, WHILE THE OUTSIDE OF THE ROTORS WAS GOOD AND THE OUTSIDE PADS HARDLY USED. THE BRAKE CALIPERS ON BOTH SIDES WERE FROZEN. I REPLACED EVERYTHING AND SHOWED THE DEALERSHIP MY PICTURES. THEY SAID THEY WOULD TALK TO THEIR STAFF AND OFFERED NO HELP, SO I PAID FOR EVERYTHING. THIS WAS UNSAFE AND OBVIOUSLY MISSED MULTIPLE TIMES ON THE "160-POINT INSPECTION"! IT LOOKED LIKE A PROBLEM FROM WHEN THE CAR WAS NEW AND FIRST USED AS A RENTAL BY THE DEALER. THE BRAKES MADE LITTLE EXTRA SOUND(BUT THE SCRAPING WOULD HAVE BEEN UNDER THE ENGINE COMPARTMENT) AND THE BRAKES STOPPED THE CAR OKAY WITH JUST A LITTLE EXTRA PRESSURE---I THOUGHT IT WAS NORMAL FOR THIS CAR.