NHTSA Complaint #11233680 — 2013 BMW 528I

THIS INCIDENT HAPPENED ON APRIL 19TH. WHILST CLIMBING AN UPHILL ON A MULTI LANE ROAD, I FELT I WAS LOSING POWER, CONFUSED AND WORRIED, I PUSHED ON THE GAS PEDAL HARDER AND HARDER ONLY TO REALIZE I WAS RAPIDLY SLOWING DOWN, AND THE ENGINE HAD STOPPED REVVING! LOOKING AT THE DASH, THE TRANSMISSION AUTOMATICALLY HAD SHIFTED TO NEUTRAL AND THE CAR WAS COASTING UPHILL STEADILY LOSING SPEED. WAS IN THE CENTER LANE, HIT THE HAZARD LAMPS AND TRIED TO CHANGE OVER TO THE RIGHT LANE IN AN ATTEMPT TO GET OVER TO RIGHT SHOULDER FOR SAFELY. CAR IN THE ADJACENT LANES PARALLEL TO ME, NOT BEING ABLE TO SEE ALL FLASHERS GOING WERE NOT FRIENDLY AT FIRST TO LET ME CHANGE AND THANK GOD, I SOMEHOW FORCED MY WAY IN AND JUMPED OVER TO THE SHOULDER. ENOUGH TO SAY, I AND MY FAMILY IN THE CAR WERE SCARED OF BEING REAR ENDED OR SIDE SWIPED AND WOULD HAVE BEEN IN A MULTI CAR COLLISION THAT WAS ALL AVOIDED FROM MY QUICK THINKING ON MY HEELS AND BIT OF LUCK ON MY SIDE. I TOWED MY CAR TO BMW DEALER. DEALER FOUND LOW OIL PRESSURE CODES, ON FURTHER DEBUGGING FOUND BROKEN TIMING CHAIN GUIDE, AND INFORMED ME THAT ENGINE WAS DAMAGED FROM THE BROKEN TIMING CHAIN GUIDE. ONLY SOLUTION NOW IS TO SWITCH TO A NEW ENGINE COSTING APPROXIMATELY $17K. SINCE I HAVE 120K MILES. I LEANT ABOUT MY WARRANTY EXTENSION FOR TIMING CHAINS AND OIL PUMP. MY REQUEST FOR ANY ASSISTANCE UNDER WARRANTY EXTENSION HAS BEEN DECLINED BY BMW BECAUSE THE CAR HAS 120K MILES VS. 70K MILES WARRANTY PERIOD. WHILE I UNDERSTAND AND APPRECIATE THAT, I AM BAFFLED AT THE FACT THAT, BMW KNEW THIS PROBLEMS AND POSSIBLE ENGINE DAMAGE BUT DID NOT NOTIFY THE CUSTOMERS OF POSSIBLE SUDDEN LOSS OF POWER AND CATASTROPHIC ENGINE FAILURE. IF I HAD KNOW I WOULD HAVE REPLACED THE TIMING CHAIN AT MY COST AND POTENTIALLY SAVED THE ENGINE. AT LEAST THEY SHOULD HAVE UPDATED THE MAINTENANCE SCHEDULE TO INSPECT THE TIMING CHAIN DEGRADATION.