NHTSA Complaint #11233621 — 2012 FORD FOCUS

I PURCHASED THIS VEHICLE FROM FORD OF KIRKLAND IN WASHINGTON STATE IN 2016, AND NOTICED DRIVING ISSUES THE DAY I DROVE IT OFF THE LOT. THIS VEHICLE HAS A DPS6 TRANSMISSION AND IT CONSTANTLY JERKS, SHUDDERS AND SLIPS OUT OF GEAR WHILE DRIVING AT ANY SPEED. IT OFTEN FAILS TO ACCELERATE OR ACCELERATES SUDDENLY AND OUT OF CONTROL, ESPECIALLY WHEN GOING UPHILL. IT ALSO FREQUENTLY OVERHEATS, ESPECIALLY WHEN IDLING, DESPITE HAVING WORK DONE ON IT SEVERAL TIMES THAT WAS SUPPOSED TO FIX THIS PROBLEM. I WAS TOLD THIS WAS AN AUTOMATIC TRANSMISSION WHEN THE VEHICLE WAS SOLD TO ME, AND THE DPS6 IS NOT AN AUTOMATIC TRANSMISSION AT ALL. I ALSO FREQUENTLY HAVE ISSUES WITH THE ELECTRICAL AND RADIO SYSTEM. THE CLOCK CHANGES RANDOMLY AND THE AUDIO SWITCHES UNEXPECTEDLY TO RADIO STATIONS FROM BLUE TOOTH WHILE DRIVING AND THEN FAILS TO SWITCH BACK TO ANY BLUE TOOTH DEVICE, SOMETIMES FOR SEVERAL DAYS UNTIL IT RANDOMLY BEGINS WORKING AGAIN. THIS IS ESPECIALLY PROBLEMATIC WHEN I AM RELYING ON AUDIO DIRECTIONS FROM NAVIGATION APPS THAT ARE PAIRED FROM MY CELL PHONE WHILE DRIVING. I WAS ALSO TOLD BY FORD OF KIRKLAND SERVICE CENTER THAT THERE IS "NOTHING WRONG" WITH MY TRANSMISSION OR MY VEHICLE AND THAT I'M JUST NOT DRIVING IT "CORRECTLY," WHICH MAKES ABSOLUTELY NO SENSE. THIS VEHICLE AND ITS FAULTY TRANSMISSION ARE UNSAFE TO DRIVE. I DO NOT LET ANYONE ELSE DRIVE THIS VEHICLE BECAUSE I FEAR FOR THEIR SAFETY AND I ONLY DRIVE IT MYSELF IN TIMES WHERE IT IS ABSOLUTELY NECESSARY, WHICH I CAN PROVE BY THE VERY SMALL AMOUNT OF MILES I HAVE PUT ON IT SINCE PURCHASE. I EXPERIENCE THE ABOVE STATED PROBLEMS EVERY SINGLE TIME I DRIVE IT THIS VEHICLE, WHICH IS A CLEARLY A LEMON BY DEFINITION. FORD BROKE THE LAW BY SELLING ME THIS DANGEROUS VEHICLE WITH A TRANSMISSION THAT THEY KNEW WAS UNSAFE AND BY FALSELY ADVERTISING THIS TRANSMISSION AS AN AUTOMATIC.