NHTSA Complaint #11233039 — 2012 HONDA ACCORD CROSSTOUR

I HAVE BEEN DRIVING HONDA (ACCORD) CARS FOR OVER 40 YEARS. NOW I OWN A HONDA CROSSTOUR. GREAT CAR! I DO NOT DRIVE VERY MUCH AND ONLY LOCALLY. MY AVERAGE ANNUAL MILEAGE IS ABOUT 7,000 MILES. MY CROSSTOUR IS 7 YEARS OLD NOW AND HAS JUST REACHED 53,000 MILES. YESTERDAY I WAS TOLD THAT I I NEED A $1,600 REPAIR TO REPLACE THE "RACK AND PINION". APPARENTLY A TINY PIECE IS BROKEN ON IT. THIS IS VERY TROUBLING. EVEN THE AUTO REPAIR TOLD ME TO CONTACT HONDA AS THIS SHOULD BE UNDER WARRANTY.. MY CAR HAS ALWAYS BEEN MAINTAINED BY HONDA DEALERSHIPS. THIS PROBLEM WAS NOTED WHEN I WENT FOR AN OIL CHANGE. I CONTACTED HONDA DEALERSHIP AND WAS INFORMED THAT THE RACK AND PINION IS NOT UNDER WARRANTY AND THAT NEW PARTS ARE NOT MADE. I WOULD BE REQUIRED TO BUY A RE-FURBISHED PART. I DO NOT UNDERSTAND THIS AT ALL. I DO NOT UNDERSTAND HOW SUCH A SERIOUS PART OF THE VEHICLE, WITH ONLY LOCAL MILEAGE ON IT, CANNOT BE UNDER MANUFACTURER WARRANTY. AND, I WAS SHOCKED TO LEARN THAT ONLY "USED PARTS" ARE AVAILABLE. I AM A LOYAL HONDA CUSTOMER FOR MANY MANY YEARS. I AM A 75 YR OLD, SENIOR CITIZEN ON A LIMITED SOCIAL SECURITY INCOME. I WOULD LIKE TO HEAR BACK FROM A REPRESENTATIVE FROM HONDA'S CUSTOMER LOYALTY DEPARTMENT WHO CAN PLEASE HELP ME!