NHTSA Complaint #11232928 — 2019 NISSAN ALTIMA

I OWN A 2019 NISSAN ALTIMA AWD AND HAVE EXPERIENCED A FEW PROBLEMS. THE MOST SIGNIFICANT PROBLEM IS THE DEFECTIVE FORWARD COLLISION SAFETY FEATURE. TWO TIMES THE VEHICLE HAS IMPROPERLY AND ABRUPTLY APPLIED BRAKES, THE FEATURE IS INTENDED TO AVOID COLLISION, BUT INSTEAD ITS MALFUNCTION IS CREATING ROAD HAZARDS. I CONTACTED NISSAN CONSUMER AFFAIRS AND THEY HAVE EVADED ME AND EVERYTIME I CALL THEY SAY YOU HAVE BEEN ASSIGNED A CASE AND SOMEONE WILL CALL YOU SOON. I ATTEMPTED TO SERVICE THE VEHICLE TWO TIMES THIS WEEK AT TWO DIFFERENT NISSAN DEALERSHIPS. ONE TURNED ME AWAY STATING IT'S A KNOWN PROBLEM AND NISSAN DOES NOT HAVE A FIX YET. THE SECOND NISSAN DEALERSHIP WAS IN THE PROCESS OF ISSUING ME AN ALTERNATE VEHICLE WHEN THEY RECEIVED A CALL FROM THE SAME FOLKS WHO WON'T RETURN MY CALL NISSAN CONSUMER AFFAIRS INSTRUCTING THE DEALER NOT PERFORM ANY SERVICE OR A LOANER. THIS IS SO OUTRAGEOUS, BUT I ACTUALLY HAVE IT IN WRITING TO PROVE THE LEVEL OF NEGLIGENCE AND ILL SERVICE TO FORCE A CUSTOMER TO STAY IN A VEHICLE THAT THEY DON'T FEEL SAFE IN. NONE THE LESS THEIR FAILURE TO DO THEIR DUE DILIGENCE. THE SAFETY FEATURE MALFUNCTIONED ON THE HIGHWAY ONCE AND THE NEXT TIME ON A INCLINE RAMP IN MALL PARKING GARAGE TO A FORCEFUL HARD STOP. I HAVE SPOKEN WITH 3 GENERAL MANAGERS AND 3 DIFFERENT CONSUMER AFFAIRS CALL CENTER REPS, BUT YET NO SERVICE OR CALL BACK FROM NISSAN NORTH AMERICA. NEGLIGENT NEGLIGENCE NEGLIGENT. NISSAN IS NOT WHAT IT USED TO BE. STAY FAR AWAY AND TELL EVERYONE YOU KNOW TO STAY FAR AWAY. I AM THE OWNER OF A MODEL YEAR VEHICLE WITH FULL WARRANTY AND THIS IS HOW THEY ARE TREATING ME. WHAT WOULD YOU GET?