NHTSA Complaint #11232684 — 2017 DODGE JOURNEY

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TOWED TO MERRICK DODGE CHRYSLER JEEP OF WANTAGH (LOCATED AT 3614 SUNRISE HWY, SUITE B, WANTAGH, NY 11793, (516) 868-440) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RECALIBRATED, THE RACK AND PINION NEEDED TO BE REPLACED, THE POWER STEERING HOSE NEEDED TO BE FLUSHED AND A WHEEL ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 59297663. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.