NHTSA Complaint #11232277 — 2007 SATURN AURA

TAKATA RECALL MY CAR'S POWER FLUCTUATED WHICH HIGH ACCELERATION THEN BASICALLY DOWN TO NO POWER AND THE RPM GAUGE SHUT DOWN WHILE STILL TRAVELING AT 55 MPH BUT THE BREAKS AND STEERING HAD HIGH RESISTANCE WHICH MADE ME GO INTO A PANIC, I EVENTUALLY PULLED TO THE CURB AND TURNED THE CAR OFF AND CALLED MY HUSBAND HE TOLD ME TO TRY MAKING IT HOME AT A SLOW SPEED IF IT STILL DRIVES SO I STARTED THE CAR AND THE RPM GAUGE WAS BACK WORKING AND I TOLD HIM AND HE SAID THE PROBLEM SOUNDS ELECTRICAL AND DANGEROUS SO I GOT HOME AND WE HOOKED UP A OBD2 CODE READER AND IT GAVE US COFDE C0561 SO MY HUSBAND GOOGLED THE CODE AND IT MENTIONED A RECALL FOR THIS PROBLEM THEN WE FOUND YOUR SITE NHTSA.GOV WE FOLLOWED THE STEPS AND DISCOVERED THERE WAS A PENDING UNREPAIRED REALL ON MY VEHICLE AND IT WAS ABOUT THAT SAME PROBLEM AND EXPLAIN THE FIX REMEDY THAT INVOLVED THE BCM SO I CONTACTED THE CHEVROLE, CADILLAC T DEALERSHIP IN VICTORVILLE CA AND MADE A APPOINTMENT FOR 07/15/2019 TO HAVE THE RECALL PERFORMED AND AS WE ARRIVED FOR THE RECALL WE WERE GREETED BY ROBERT KHOURY AND HE GOT INFORMATION OF OUR VISIT AND IMMEDIATELY STATED THAT IF THEY CHECK THE BCM WE'LL BE CHARGED $139.00 THAT WILL BE APPLIED TO THE REPAIR I THEN LET HIM KNOW NHTSA.GOV SAID THE RECALL WILL BE DONE FREE OF CHARGE AND MR. KHOURY THEN STATED JUNK PEOPLE POST ON WEBSITES SO I TOLD HIM NHTSA IS A OFFICIAL SITE BUT HE WOULDN'T LISTEN AND STATED NO PAY NO FIX BUT WE'LL REPAIR THE BREAK LAMP ONLY SO I LEFT THE CAR WITH THEM HOPING THE MECHANICS WOULD DO THE RIGHT THING, I WENT TO MY OFFICE AND PRINTED OUT NHTSA SAFETY ISSUES & RECALLS AND TOOK IT BACK TO THE DEALERSHIP AND TRYED TO SHOW MR KHOURY BUT HE REFUSED TO READ IT. WE LEFT AGAIN THEN WAS CONTACTED LATER SAYING THE CAR WAS READY AND ON MY WAY HOME IT REPEATED THE SAME THING IT DID WHICH LED TO THE RECALL I CALLED THE DEALER AND KHOURY SAID YOU DIDN'T WANNA PAY