NHTSA Complaint #11232058 — 2014 BUICK REGAL

TL* THE CONTACT OWNS A 2014 BUICK REGAL. WHILE APPROACHING THE DRIVEWAY OF HER HOME, THE CONTACT ATTEMPTED TO ENGAGE THE SHIFTER INTO THE PARK POSITION; HOWEVER, THE VEHICLE SEIZED WITHOUT WARNING WHILE THE KEY WAS STUCK IN THE IGNITION. THE CONTACT ATTEMPTED TO DEPRESS THE SHIFTER LEVER AGAIN, BUT THE FAILURE RECURRED. THE CONTACT DID NOT ENGAGE THE EMERGENCY BRAKE. THE FOLLOWING DAY, THE CONTACT ATTEMPTED AGAIN TO PLACE THE SHIFTER IN THE PARK POSITION WITH THE KEY STILL IN THE IGNITION OVERNIGHT. THE CONTACT MANAGED TO GET THE GEAR TO SHIFT AND, ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO PAHRUMP VALLEY AUTO PLAZA (2060 E CHARLESTON PARK AVE, PAHRUMP, NV 89048, (775) 990-4402) WHERE IT WAS DIAGNOSED THAT THE SHIFTER LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.