NHTSA Complaint #11232046 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED ON THE HAZARD LIGHTS, SHIFTED INTO NEUTRAL, AND ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE CONTACT QUICKLY SHIFTED INTO PARK AND POWERED OFF THE ENGINE. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE SOUNDED AS IF IT WERE ABOUT TO START, BUT IT DID NOT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A FRIEND OF THE CONTACT'S FAMILY GOOGLED THE FAILURE, WHICH INDICATED TO RESET THE FUEL PUMP SWITCH LOCATED ON THE FRONT PASSENGER SIDE. THE FUEL PUMP SWITCH WAS RESET AND THE VEHICLE WAS ABLE TO DRIVE NORMALLY. ON ANOTHER OCCASION, WHILE DRIVING AND SLOWING DOWN, THE VEHICLE HESITATED TO STOP. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.