NHTSA Complaint #11231872 — 2014 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11231872
Vehicle 2014 FORD FOCUS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

I PURCHASED MY CAR NEW FROM A FORD DEALER IN 2015. MY CAR HAD THIS SHUDDER FROM THE BEGINNING BUT THE DEALER TOLD ME IT WAS 'NORMAL,' ETC. I'VE FOUND THE INFORMATION ABOUT THE CLASS ACTION LAWSUIT AND DETROIT FREE PRESS REVELATIONS ABOUT FORD MOTOR COMPANY KNOWING THE TRANSMISSION WAS DEFECTIVE BEFORE MY 2014 FOCUS WAS EVEN BUILT! BUT WHEN I CALLED MY DEALERSHIP YESTERDAY THEY STILL SAY THE DEFECT SYMPTOMS ARE 'NORMAL' AND THEY'LL CHARGE ME $89 IF I WANT A DIAGNOSTIC. AND EVEN IF I DO THAT AND THEY REPLACE THE DEFECTIVE TRANSMISSION, THEY'LL BE INSTALLING ANOTHER INHERENTLY DEFECTIVE TRANSMISSION! THIS ISN'T A MANUFACTURING PLANT ISSUE WHERE A SMALL PERCENTAGE OF THE VEHICLES BUILT ON ONE PARTICULAR DAY RECEIVED THE WRONG WIDGET. THE TRANSMISSION DESIGN IS DEFECTIVE. I NO LONGER FEEL SAFE IN THIS CAR NOR DO I TRUST FORD MOTOR COMPANY OR ITS DEALERSHIP THAT'S BEEN LYING TO ME FOR YEARS. I MADE A POINT OF BUYING AN AMERICAN COMPANY CAR MADE IN THE USA TO SUPPORT MY COUNTRY AND THIS IS WHAT THEY DO??

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