NHTSA Complaint #11231413 — 2001 NISSAN PATHFINDER

TL* THE CONTACT OWNS A 2001 NISSAN PATHFINDER. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A LEFT TURN, THE LOWER STEERING COLUMN FRACTURED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS TOWED TO WALSER NISSAN WAYZATA (612-426-6995, LOCATED AT 15906 WAYZATA BLVD, WAYZATA, MN 55391) VIA THE AFTER HOUR SERVICE. THE CONTACT LEFT A MESSAGE FOR THE TECHNICIAN TO DIAGNOSE THE FAILURE AND PROVIDE A REPORT. THE CONTACT WENT ON A VACATION. OVERNIGHT, THE GENERAL MANAGER OF THE DEALER CALLED THE CONTACT AND INFORMED HIM TO MOVE THE VEHICLE FROM THE PREMISES BEFORE 8AM THE FOLLOWING DAY. THE CONTACT EXPLAINED THAT HE WAS OUT OF TOWN. THE VEHICLE WAS TOWED TO AN IMPOUND LOT BY THE DEALER. FOUR YEARS PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 187,000. The contact is requesting a call back from a NHTSA Supervisor or Administrator.