NHTSA Complaint #11231262 — 2012 FORD FUSION

POWER STEERING ASSIST MESSAGE APPEARED ON DISPLAY. CHECKED MANUAL. SAID TO TURN OFF AND RESTART. DID THAT AND IT DISAPPEARED. IT CONTINUE TO HAPPEN MORE FREQUENTLY. TOOK IT TO FORD DEALER. YES THERE WAS A RECALL ON THE POWER STEERING CONTROL MODULE. (15S18). THIS RECALL IS ONLY GOOD FOR 10 YEARS OR 150,000 MILES. MY VEHICLE HAS 152,000 MILES. SAID I DID NOT QUALIFY FOR RECALL. CALLED FORD CUSTOMER SERVICE AND WAS TOLD THERE WAS A PROGRAM (15N01) UPDATE AND DEALER WOULD NEED TO SUBMIT APPROVAL REQUEST. DID THESE STEPS AND DEALER SAID IT WAS DENIED SO TO FIX PROBLEM I WILL NEED TO ASSUME THE COST MYSELF.