NHTSA Complaint #11231107 — 2011 CHEVROLET EQUINOX

ENCOUNTERED AN ISSUE WHERE THE CAR WOULD RANDOMLY SHUT THE ENGINE OFF WITHOUT ANY TYPE OF LIGHT OR WARNING. THIS HAPPENED FOR THE FIRST TIME A WEEK BEFORE WE COULD GET IT TO THE SHOP, IN THAT WEEK IT HAPPENED 8 TIMES. ONE OF THESE TIMES WAS WHILE MOVING AND MY WIFE WERE NEARLY T-BONED ON A HIGHLY CONGESTED ROAD. MY WIFE BEGAN GETTING EXTREMELY ANXIOUS WHEN SHE HAD TO DRIVE THE CAR AND SCARED IT WOULD DIE ON THE INTERSTATE.THE CHEVY DEALERSHIP SAID THIS WAS BEING CAUSED BY HIGH OIL CONSUMPTION, THIS WAS NEWS TO US BECAUSE THE CAR HAD NOT NOTIFIED US OF THAT AT ALL (NO OIL OR CHECK ENGINE LIGHTS) AND WE WERE AT ABOUT 3K SINCE LAST OIL CHANGE WITH FULL SYNTHETIC (70K TOTAL MILES). THE DEALERSHIP THEN WENT ON TO SAY THAT THE PISTON RINGS AND PISTONS NEED TO BE REPLACED FOR $4,200. I GOOGLED '2011 CHEVY EQUINOX PISTON RINGS' AND ONE OF THE FIRST RESULTS WAS 'SPECIAL COVERAGE ADJUSTMENT 15285D' FOR EXCESSIVE OIL CONSUMPTION CAUSED BY THE PISTONS AND RINGS. I ASKED THE DEALERSHIP WHY HE NEVER MENTIONED THIS AND HE SAID IT DIDN'T APPLY TO OUR VIN BUT HE DIDN'T KNOW WHY. AFTER A BACK AND FORTH OF 'THAT MAKES NO SENSE, IT'S THE EXACT ISSUE' AND 'I DON'T KNOW IT'S ABOVE MY PAY GRADE' HE EVENTUALLY SAID 'BASED ON THE VIN YOUR CAR WASN'T BUILT WITH THE SAME PARTS' WHICH I REALIZED AFTER CALLING THE GM CUSTOMER SERVICE LINE DIRECTLY WAS A LIE. GM TOLD ME THAT MY CAR WAS COVERED UNTIL NOVEMBER, 2018 (THIS HAPPENED JULY 19) BECAUSE GM DID THE SERVICE ADJUSTMENT OUT TO 7 YRS/120K MILES. GM TOLD ME SHE IS UP-CHANNELING OUR CASE TO SEE IF GM WILL PAY FOR SOME OF IT, STILL WAITING TO HEAR BACK.