NHTSA Complaint #11231049 — 2012 GMC TERRAIN

EXCESSIVE OIL CONSUMPTION AT LESS THAN 65,000 MILES, WARNING LIGHTS DO NOT ACTIVATE TO INDICATE A PROBLEM. NEXT THE TIMING CHAIN BROKE AND WAS REPAIRED, NOW THE CATALYTIC CONVERTER NEEDS REPLACEMENT. ALL RESULT OF OIL CONSUMPTION AND IS A WIDELY KNOWN ISSUE AFFECTING THOUSANDS OF 2010-2013 GMC TERRAINS IN THE US BUT GMC WILL NOT HELP OR TAKE RECALL ACTION. A CLASS ACTION LAWSUIT IS UNDERWAY, BUT IT WON'T BE APPROVED UNTIL OCT 2019 (STATE OF FL), TWO OTHERS ON A STAY (IL AND CA) UNTIL FL IS FINALIZED. I PURCHASED MY VEHICLE USED WITH A SALVAGE TITLE. THE OIL PROBLEM IS IN NO WAY CONNECTED WITH THE SALVAGE TITLE (REAR END DAMAGE, AND CERTIFIED BY STATE AS SAFE). GMC MAILED ME A SPECIAL COVERAGE LETTER DATED MAY 2017 BUT THEY WON'T HONOR IT BECAUSE I DID NOT PURCHASE FROM A GMC DEALER OR HAVE MY ROUTINE MAINTENANCE AT GMC SERVICE. IN FACT WHEN I RECEIVED THE LETTER I FOLLOWED THE INSTRUCTIONS AND CONTACTED A LOCAL GMC SERVICE BUT THEY CALLED ME BACK TELLING ME THEY ARE CANCELLING THE APPOINTMENT BECAUSE WHEN THEY LOOKED UP MY VIN AND SAW IT IS A SALVAGE TITLE. I TOLD THEM I HAVE THE LETTER FROM GM DATED MAY 2017 BUT THEY TOLD ME I SHOULD NOT HAVE RECEIVED THE LETTER, THAT I DON'T QUALIFY. THE LETTER READS IN PART: "GMC IS PROVIDING OWNERS WITH ADDITIONAL PROTECTION FOR THE CONDITION, IF THIS CONDITION OCCURS WITHIN 7 YEARS AND 6 MONTHS OR 120000 MILES THE CONDITION WILL BE REPAIRED AT NO CHARGE." PLEASE SEE TESTIMONIALS HERE FROM AFFECTED CONSUMERS: TERRRAIN-EQUINOX OIL CONSUMPTION RECALL: HTTPS://WWW.FACEBOOK.COM/GROUPS/174877126561662/ HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/GM-OIL-CONSUMPTION-LAWSUIT.SHTML HTTPS://WWW.CLASSACTION.ORG/BLOG/SETTLEMENT-REACHED-IN-CLASS-ACTION-OVER-CHEVY-EQUINOX-GMC-TERRAIN-OIL-CONSUMPTION-HERE-ARE-THE-DETAILS THESE ARE FAMILY VEHICLES AND THEY ARE UNSAFE. PLEASE HELP.