NHTSA Complaint #11230857 — 2010 HONDA FIT

WE PURCHASED A NEW 2010 HONDA FIT FROM DAVID MCDAVID HONDA IN IRVING, TEXAS. WE HAVE THE CAR SERVICED AT DAVID MCDAVID HONDA IN IRVING ALSO. WE ARE CONCERNED ABOUT THE KEY LOCKS ON THIS CAR. THE FIRST FAILURE OCCURRED AT 37746 MILES. THE KEY WOULD GO ABOUT HALF WAY INTO THE DRIVER'S SIDE LOCK AND THEN WOULD JAM. I TOOK THE CAR TO THE DEALER AND THEY REPLACED THE DRIVER'S SIDE DOOR LOCK CYLINDER. (SEE ATTACHMENT ONE TO THIS LETTER FOR THE DEALER INVOICE). AT APPROXIMATELY 54000 MILES THE SECOND FAILURE OCCURRED ON THE DRIVER'S SIDE LOCK. THE CIRCUMSTANCES WERE SIMILAR TO EARLIER FAILURE. I CALLED MY DAVID MCDAVID ADVISOR TO SEE WHETHER THE LOCK CYLINDER WAS STILL IN WARRANTY. HE TOLD ME THAT SINCE 12 MONTHS AND 12,000 MILES HAD PASSED THAT I HAD NO WARRANTY ON THE PART. I THEN WENT TO CAR TOYS LOCATED IN IRVING TO SEE WHETHER THEY COULD PUT A KEYLESS ENTRY SYSTEM IN THE HONDA FIT. AFTER THEIR POSITIVE ASSURANCE, I HAD THEIR SYSTEM PUT IN THE CAR. (SEE ATTACHMENT TWO TO THIS LETTER FOR CAR TOYS INVOICE DATED SEPTEMBER 10, 2018). ON JUNE 27, 2019, MY WIFE WENT TO STORE AND WHEN SHE RETURNED TO THE CAR, THE KEY WOULD ONLY GO HALF WAY INTO THE IGNITION AND THEN JAM. I WENT TO WHERE THE CAR WAS LOCATED AND TRIED TO GET THE KEY TO WORK. I HAD NO LUCK AND AFTER DISCUSSING WITH ADVISOR AT DAVID MCDAVID HONDA IN IRVING, I HIRED A WRECKER TO TAKE THE CAR TO THE DEALERSHIP. MILEAGE ON THE CAR WAS 59439. (SEE ATTACHMENT THREE TO THIS LETTER FOR THE DEALER INVOICE). I HAVE SPENT $1858.58 ON THIS KEY LOCK ISSUE AS FOLLOWS: DATE COMPANY MILEAGE ON CAR APR 18, 2016 DAVID MCDAVID HONDA 37746 SEP 10, 2018 CAR TOYS APPROX 54000 JUNE 26, 2019 DAVID MCDAVID HONDA 59349