NHTSA Complaint #11230833 — 2004 JEEP GRAND CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11230833
Vehicle	2004 JEEP GRAND CHEROKEE
Component	STEERING
Date of Incident	July 1, 2019
Date Filed	July 10, 2019
Mileage	144,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WHEN DRIVING, THE STEERING PULLS TO THE LEFT SIDE FAIRLY HARD. ALSO, WHEN MAKING EITHER RIGHT OR LEFT TURNS THE RESULT IS A VERY JERKY AND NOT SMOOTH. WHEN THERE IS A BUMP IN THE ROAD, THE STEERING WHEEL JERKS AND TURNS SLIGHTLY CAUSING POSSIBLE DANGEROUS DRIVING CONDITIONS. THE VEHICLE IS DRIVE-ABLE HOWEVER THERE IS DEFINITELY SOME CAUSE FOR CONCERN. HAVE REPLACED THE SUSPENSION WITH BRAND NEW SHOCKS AND THERE SEEMS TO BE NO DIFFERENCE IN THE STEERING WHEEL'S RESPONSE TO BUMPS. WHEELS ALSO APPEAR TO BE IN GREAT ALIGNMENT AS WELL. I HAVE SEEN WHERE THIS ISSUE IS VERY COMMON WITH THIS MAKE AND MODEL AND WOULD LIKE TO BE ABLE TO GET THE ISSUE CORRECTED FOR A FEELING OF COMFORT AND SAFETY WHILE DRIVING MY VEHICLE.

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