NHTSA Complaint #11230726 — 2006 LINCOLN TOWN CAR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11230726
Vehicle	2006 LINCOLN TOWN CAR
Component	STEERING
Date of Incident	February 1, 2019
Date Filed	July 10, 2019
Mileage	186,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE STEERING COLUMN WAS COMING APART AND THE POWER STEERING MALFUNCTIONED WHILE DRIVING AND PARKING. THE CONTACT STATED THAT A PREVIOUS RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) WAS PERFORMED INCORRECTLY. THE CONTACT STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING). RILEY FORD INC (9693 U.S. 9, CHAZY, NY 12921, (518) 846-7131) WANTED TO CHARGE THE CONTACT $2,600 TO CORRECT THE INITIAL RECALL REPAIR. THE MANUFACTURER ADMITTED THAT THE CONTACT HAD A VALID POINT, BUT THEY WERE NOT AUTHORIZED TO MAKE A DECISION. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 186,000.

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