NHTSA Complaint #11230405 — 2017 KIA SORENTO

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11230405
Vehicle	2017 KIA SORENTO
Component	SEATS
Date of Incident	August 1, 2017
Date Filed	July 9, 2019
Mileage	2,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE FRONT SEAT HEAD RESTS PUSH THE HEAD WAY TOO FAR FORWARD AND ACTUALLY HURT MY NECK/SHOULDERS WHEN DRIVING. MANUAL SAYS SOME MODELS HAVE FORE-AFT ADJUSTABLE HEADREST. UNFORTUNATELY MINE DO NOT, AS I FOUND OUT WELL AFTER I PURCHASED THE SUV. DID SEE SAME ITEM IN ONLINE DISCUSSIONS. MY FIX AS SUGGESTED IN ONLINE FORUM, WAS TO TURN THE HEADREST AROUND BACKWARDS. AT LEAST THAT PREVENTED FROM THE EXTREME HEAD FORWARD POSITION, BUT ALSO HAD TO STRAP AN ADDITIONAL CUSHION SO THAT IT WAS NOT TOO FAR BACK, AS WHEN YOU TURN BACKWARDS IT GOES EXTREMELY FAR BACK. THIS IS A KNOWN ONLINE ISSUE AND KIA SHOULD SUPPLY A PROPER ADJUSTABLE HEADREST AS THIS WOULD BE A SAFETY ISSUE IN AN ACCIDENT.

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