NHTSA Complaint #11230217 — 2017 CHRYSLER PACIFICA

WE BOUGHT THE CAR NEW AND THERE HAS BEEN AN ON GOING RANDOM PROBLEM CAR THAT FEELS LIKE A HARD JOLT, LIKE BEING HIT FROM BEHIND, A LOUD CLUNK NOISE AND HESITATION WHEN IT IS SHIFTING GEARS. IT STARTED SHORTLY AFTER 10,000 MILES AND STILL CONTINUES AT 50,000 MILES. IT HAPPENS THE MAJORITY OF THE TIME AT 15MPH BUT HAS HAPPENED AT 35 MPH ALSO. WE HAVE HAD TO BE CHECKED BY THE DEALERSHIP SEVERAL TIMES AND THEY CAN NOT DUPLICATE THE PROBLEM ON DEMAND. THEY HAVE UPDATED SOFTWARE AND REPLACED A MODULE BUT IT STILL OCCURS. THIS IS A SAFETY ISSUE AS WE HAVE NO IDEA WHEN THIS WILL HAPPEN AND COULD EASILY CAUSE AN ACCIDENT. THE LAST TIME IT HAPPENED FIVE TIMES WITHIN A TWO HOUR TIME PERIOD. WE DROVE STRAIGHT TO THE DEALER AND THEY KEPT THE CAR EIGHT DAYS AND WERE NEVER ABLE TO DUPLICATE THE PROBLEM SO WE WERE TOLD THERE IS NOTHING WRONG WITH THE CAR. IT IS JUST NOT TRUE. CHRYSLER CARES SAID SINCE THERE IS NOTHING TO FIX THEY CANNOT HELP US. WE HAVE NO CHOICE BUT TO GET RID OF THE CAR FOR THE SAFETY OF OUR FAMILY.