NHTSA Complaint #11230163 — 2013 DODGE CHARGER

WHEN DRIVING, POWER STEERING RANDOMLY TURNS OFF AND DISPLAYS "SERVICE POWER STEERING SYSTEM". IT DECIDED TO SHUT OFF POWER STEERING MIDWAY THROUGH A RIGHT HAND TURN CAUSING ME TO DRIVE OVER THE SIDEWALK AND ALMOST INTO A PARKED CAR IN THE PARKING LOT ON THE OTHER SIDE OF THE SIDEWALK. THIS IS ABSOLUTELY RIDICULOUS, I DONT FEEL SAFE LETTING MY KIDS RIDE IN THIS CAR AT ALL, ESPECIALLY SINCE I NEVER KNOW WHEN MY POWER STEERING IS JUST GOING TO RANDOMLY STOP WORKING. I WAS SO EXCITED WHEN I BOUGHT THIS VEHICLE BECAUSE OF ALL OF THE POSITIVE SAFETY RATINGS, HOWEVER, BECAUSE OF THIS ISSUE, DODGE/CHRYSLER HAS LOST ALL OF MY BUSINESS. ESPECIALLY WHEN A NEW POWER STEERING PUMP IS $1280 WHICH IS MORE THAN A COMPLETE MOTOR FOR SOME CARS. THE LIVES OF MY CHILDREN ARE WORTH MORE TO ME THAN THEY SEEM TO BE TO DODGE. UNLESS DODGE CAN DO A RECALL ON THIS PART AND FIX IT, SINCE I AM NOT THE ONLY PERSON WHO HAS HAD THESE ISSUES, THIS CAR WILL BE GOING TO A SCRAP YARD, IM NOT WILLING TO SELL IT TO SOMEONE ELSE AND POSSIBLY HAVE THEIR LIVES ON MY CONSCIENCE. *TR CONSUMER TESTIMONY IS LONGER THAN 2000 CHARACTERS, PLEASE SEE ATTACHMENT.*JB