NHTSA Complaint #11229967 — 2012 BMW 750LI

MY CAR HAS BEEN AT THE BMW SHOP FOR FOUR MONTHS. THE PURPOSE OF ME TAKING MY CAR TO THE BMW SHOP WAS BECAUSE MY 2012 750LI BMW HAD TRANSMISSION PROBLEMS. WHEN I GOT THERE [XXX]. STATED THERE IS A RECALL ON THE ENGINE AND HE SAY IT WILL BE FIX. FOUR MONTHS LATER THE MANAGER [XXX] CALL ME AND TELL ME I HAVE TO PAY $ 9,600 FOR THE PARTS AND THE LABOR WORK. [XXX] STATED MY CAR DID NOT QUALIFY AND I HAD TO PAY 45% .I BELIEVE I WAS RIPPED OFF BECAUSE I BELIEVE THERE WAS NOTHING WRONG WITH MY ENGINE AND THE TRANSMISSION WAS ONLY $3,318 AND NOW HE CHARGING ME SO MUCH MONEY. I AM VERY DISAPPOINTED ONLY BECAUSE WHEN I TOOK THE CAR IN MARCH 2019 HE COULD HAD GAVE ME A PRICE AND NOT FOUR MONTHS LATER. I TOLD HIM WHY WOULD HE FIX THE ENGINE IF I DIDN'T QUALIFY FOR A FREE ONE AND WHY NOT CALL ME AND TELL ME THAT I WILL BE PAYING 45% OUT OF MY POCKET. ON TOP OF THAT HE HAS THE NERVE TO CALL ME ON JULY 2019 AND TELL ME THE CAR HAS A NEW ENGINE BUT ALL THE OLD COMPONENTS WAS TRANSFER TO THE NEW ENGINE THEN HE SAY THAT I NEED TO PAY EXTRA BECAUSE HE DID NOT FIX THE TRANSMISSION. MY COMPLAINT IS WHY FIX THE ENGINE IF THERE WAS NOTHING WRONG WITH IT JUST TO MAKE MONEY FROM THE CUSTOMER . IF I TOOK THE CAR TO THE SHOP FOR TRANSMISSION PROBLEMS THAT WOULD HAD COST ME $3,318 NOW HE WANTS $9,600 CAN SOME ONE PLEASE INVESTIGATE THIS PROBLEM. HERE IS MY VIN [XXX] . SENT FROM YAHOO MAIL ON ANDROID INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR