NHTSA Complaint #11229580 — 2013 KIA SORENTO

ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	11229580
Vehicle	2013 KIA SORENTO
Component	ENGINE
Date of Incident	July 1, 2019
Date Filed	July 5, 2019
Mileage	97,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE ENGINE OVERHEATED. THE CONTACT PULLED OVER AND CALLED AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS WELL MAINTAINED WITH REGULAR OIL CHANGES. THE VEHICLE WAS TOWED TO HERB CHAMBERS KIA OF BURLINGTON (93 CAMBRIDGE ST RTE. 3A, BURLINGTON, MA 01803, (781) 202-3456) AND THEY STATED THAT THERE WERE NO RECALLS. THE CONTACT STATED THAT THE DEALER RUDELY REFERRED HER TO THE MANUFACTURER. THE DEALER STATED THAT THEY WOULD CHARGE THE CONTACT FOR THE INITIAL DIAGNOSTIC TESTING. THE MANUFACTURER ADVISED THE CONTACT TO GO BACK TO THE DEALER AND WAS INFORMED THAT THEY WOULD NOT CHARGE FOR THE DIAGNOSTIC TEST OR REPAIRS. THE CONTACT STATED THAT THEY WOULD CALL BACK. THE FAILURE MILEAGE WAS 97,000. *BF *TR

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