NHTSA Complaint #11229474 — 2014 HYUNDAI VELOSTER

TAKATA INFLATORS - FRONT AND READ DOOR LATCH MALFUNCTIONS, IE.: FRONT AND REAR DOOR OUTSIDE AND INSIDE LATCHES NOT RELEASING (OPENING) MANUALLY AND/OR ELECTRONICALLY WITH FOB RESULTING IN POTENTIAL SAFETY ISSUES. THE AUTO WAS PARKED AND DOORS LOCKED USING FOB. WHEN I RETURNED TO CAR, I PRESSED THE UNLOCK BUTTON ON FOB, HEARD THE CLICKING SOUND THE FOB MAKES WHEN THE UNLOCK BUTTON IS PRESSED; WE PULLED THE DRIVER SIDE AND BOTH PASSENGER DOOR LATCHES, THE DRIVER AND REAR PASSENGER DOORS DID NOT OPEN. MY GUEST TRIED TO ENTER THE REAR PASSENGER DOOR BY PULLING THE INSIDE LATCH, IT STILL DIDN'T OPEN. NEXT I PULLED THE DRIVERS SIDE DOOR LATCH FROM THE INSIDE, IT OPENED. I LEANED INTO THE CAR, TURNED ON THE ENGINE TO ROLL DOWN THE DRIVERS WINDOW TO ENTER THE CAR. I'VE TRIED REPLACING FUSE AND FOB BATTERIES, RESETTING THE LOCK/UNLOCK CODE AND NOTHING SEEMS TO WORK. CRAWLING OVER SEATS, ROLLING DOWN WINDOWS THE RUNNING AROUND CAR, AND LEAVING WINDOW OPEN ARE SAFETY HAZARDS. TWO NON-WORKING DOORS ARE SAFETY ISSUES AND NEGATIVELY IMPACTS MY CUSTOMER EXPERIENCE.