NHTSA Complaint #11229319 — 2015 FORD MUSTANG

MY CAR IS GARAGED YEAR ROUND TO INCLUDE 6 MONTHS TOTALLY GARAGED. IT HAS 28,800 MILES. WHILE GETTING OUT THE BEGINNING OF MAY 2019 FOR THE FIRST TIME SINCE OCT, 2018. I NOTICED PAINT BUBBLING UP ON THE HOOD. THE CAR WAS 4 YEARS OLD IN APRIL, THIS WAS SPOTTED IN MAY. CALLED FORD CO. THEY SAID THEY HAD A 3 YEAR/36,000 MILE POLICY FOR THE PAINT. WITH FURTHER INVESTIGATION THRU A RELATIVE WHO WORKS FOR FORD DEALERSHIP IN MI. HE SAID FORD HAS KNOWN ABOUT THE PROBLEM FOR A FEW YEARS. HE SAID IT WAS EITHER INFERIOR MATERIAL, OR THE PREP WORK THAT CAUSED THE BUBBLING.HE ALSO SAID UP TO 2015 IT WAS 3YRS./36,000 MILES. AFTER 2015 THEY FIGURED OUT THE PROBLEM AND CHANGED THE POLICY TO 5YRS./UNLIMITED MILES. I TALKED TO A PERSON THAT HAD A 2016 MUSTANG GT, AND ASKED IF HAD PAINT ISSUES AND SAID YES ON THE HOOD. HE SHOWED ME, AND IT WAS IN THE EXACT SAME SPOT AS MINE!!! MINE WAS ESTIMATED AT $2577.73, SUPPOSEDLY FORD SAID THEY WOULD PAY $768.00, AND THEY HAVE TO REPLACE THE WHOLE HOOD!! SO, YES, THEY KNEW ABOUT THE PROBLEM!! I DIDN'T DO ANYTHING TO CAUSE THIS. IF I DID I WOULD TAKE FULL RESPONSIBILITY FOR IT, BUT FORD SCREWED UP AND SHOULD FIX ALL OF IT AT THEIR EXPENSE. I HAVE PHOTOS OF MY CAR, AND THE 2016 THAT I TALKED WITH, BUT THEY ARE MY PHONE AND I CAN'T SEND THEM BECAUSE I'M ON MY LAPTOP, AND DON'T HAVE ON IT.