NHTSA Complaint #11229198 — 2017 BUICK ENVISION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11229198
Vehicle	2017 BUICK ENVISION
Component	STEERING
Date of Incident	May 22, 2019
Date Filed	July 3, 2019
Mileage	18,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE EPS FLASHED, INDICATING 'POWER STEERING DISMISSED'. TRANSWEST CHEVROLET BUICK (1200 W MAIN ST, STERLING, CO 80751, (970) 522-2700) INDICATED THAT THERE WAS AN INTERNAL EPS FAILURE. THE VEHICLE WAS TOWED TO THE DEALER DUE TO THE STEERING WHEEL SEIZING. IN ADDITION, DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020) ALSO DIAGNOSED THAT THE EPS FAILED. THE VEHICLE WAS UNSAFE TO BE DRIVEN AND REMAINED PARKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

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