NHTSA Complaint #11229186 — 2017 FORD EXPLORER

FORD EXPLORER TRANSMISSION COMPLAINT I TOOK MY 2017 FORD EXPLORER INTO FORD DEALER AND EXPLAINED ABOUT A SHIFTING PROBLEM BETWEEN 1ST AND 2ND GEAR THE BUT THEY FOUND NOTHING DURING TECHNICIAN DIAGNOSTICS IN OCTOBER OF 2017 I STARTED EXPERIENCING THE JERKING PROBLEM AGAIN EXCEPT THIS TIME IT WAS DURING MY FIRST MORNING START UP AND ACCELERATING FROM 1ST TO 2ND GEAR AND WOULD GET A SUBSTANTIAL JERK. AGAIN TECHNICIAN FOUND NOTHING. PROBLEM CONTINUED ON MORNING START UPS AND DECIDED TO TAKE BACK INTO THE FORD DEALER A 3RD TIME FOR DIAGNOSTICS WITH WARMER WEATHER NOW, JUNE 12, 2019, THIS TIME THE SERVICE MANAGER EXPERIENCED THE JERK AFTER SEVERAL HOURS OF THE CAR SITTING AFTER SERVICING THE EXPLORER FOR OTHER RECALL NOTICES. PARKED CAR OVERNIGHT AND WHEN THE TRANSMISSION TECHNICIAN STARTED THE CAR IN THE MORNING AND ACCELERATED, HE EXPERIENCE THE SAME JERK BETWEEN GEARS. FINALLY SOMEONE BELIEVES I AM HAVING A PROBLEM!! FORD DEALER TRANSMISSION TECHNICIAN PERFORMED DIAGNOSTICS AGAIN AND STILL NOTHING FOUND. FORD DEALER DECIDED TO CHECK TROUBLE SHOOTING BOARD FROM FORD SERVICE BULLETINS AND FOUND INFORMATION IDENTIFYING THE CONDITION CAUSE WHICH ADDITIONAL DOCUMENTATION WILL FOLLOW.*DT CONSUMER STATED TRANSMISSON PROBLEM WILL NOT GO AWAY AND THE CURRENT MILEAGE IS 59,438.*JB