NHTSA Complaint #11229057 — 2013 JEEP COMPASS

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. WHILE DRIVING 70 MPH, THE RPMS INCREASED TO 3,200 AND A WHINING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE VEHICLE STARTED TO LOSE POWER WHEN APPROACHING AN EXIT RAMP. IN ADDITION, THE EMERGENCY AND TRANSMISSION TEMPERATURE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED TO DRIVE GOING THROUGH AN INTERSECTION AT 2 MPH. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A FUEL STATION. THE CONTACT CHECKED THE OWNER'S MANUAL, WHICH INDICATED TO ALLOW THE VEHICLE TO IDLE AND PLACE THE GEAR SHIFTER INTO NEUTRAL. THE CONTACT PERFORMED THE STEPS, BUT THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADDED TRANSMISSION FLUID TO THE TRANSMISSION. AFTERWARDS, THE CONTACT CONTINUED DRIVING AND THE RPMS INCREASED TO 2,700. THE VEHICLE WAS COASTED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO REINEKE MOTORS CHRYSLER DODGE (LOCATED AT 1045 E WYANDOT AVE, UPPER SANDUSKY, OH 43351, (419) 549-9284). THE MECHANIC CALLED THE CONTACT TWO DAYS LATER AND DIAGNOSED THAT THE CVT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.