NHTSA Complaint #11229039 — 2019 BMW X3

THE LANE DEPARTURE WARNING SYSTEM ON MY NEW BMW X3 (PURCHASED MAY 3, 2019) DOES NOT WORK. THIS IS A NON-TRIVIAL FAILURE IN BMW'S SO-CALLED "INTELLIGENT SAFETY SYSTEM." THE RESPONSE I'VE RECEIVED SO FAR FROM MY BMW DEALER IN OCALA, FLORIDA IS UNSATISFACTORY. THEY INSIST IT IS WORKING, JUST AT A SLIGHT VIBRATION. I FEEL NO VIBRATION, AND HAVE HAD SEVERAL PEOPLE DRIVE THE CAR AND AGREE. DURING A LAPSE IN CONCENTRATION ' WHICH IS WHAT THIS FEATURE IS INTENDED FOR ' THERE IS NO WARNING OF LANE DEPARTURE. IT'S NOT A SAFETY FEATURE IF IT DOESN'T WORK. I FIND IT HARD TO BELIEVE THAT BMW SAFETY ENGINEERS WOULD WANT THE FUNCTION TO BE IMPERCEPTIBLE EVEN AT THE "STRONG" SETTING. BMW APPARENTLY THINKS THIS FEATURE IS IMPORTANT, AS THE COMPANY PLACED AN ASSOCIATED LIGHTED BUTTON RIGHT IN THE MIDDLE OF THE DASHBOARD! PERHAPS THEY ARE WAITING FOR SOMEONE TO GET HURT OR DIE BEFORE ACTING. PLEASE RESEARCH THIS PROBLEM ON BEHALF OF CUSTOMERS BEFORE THAT HAPPENS. THANK YOU.