NHTSA Complaint #11228905 — 2016 JEEP COMPASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11228905
Vehicle 2016 JEEP COMPASS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 71,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I HAVE DRIVEN THIS VEHICLE FOR 3 YEARS WITH NO ISSUES UNTIL RECENTLY. I TAKE CARE OF IT AND MAINTENANCE IT REGULARLY. AROUND APRIL 29TH I FELT SOME STEERING ISSUES AND BROUGHT IT IN TO FIRESTONE WHO TOLD ME IT NEEDED TO BE TAKEN TO THE DEALERSHIP. AT THE DEALERSHIP, THEY REPLACED AN ABS SENSOR AND A FEW TIRE SENSORS. SINCE THEN ON MULTIPLE OCCASIONS THE VEHICLE HAS RANDOMLY AND INTERMITTENTLY STALLED WHILE DRIVING. I CAN BE DRIVING AT ANY SPEED AND THE VEHICLE WILL RANDOMLY LOSE ACCELERATION, POWER STEERING, AND BRAKES. IT HAS HAPPENED AFTER A TURN, WHILE JUST GOING STRAIGHT AT 45 MPH, WHILE IN STOP-AND-GO TRAFFIC, AND WHEN TRYING TO ACCELERATE AFTER SITTING AT A RED LIGHT. THERE IS NO RHYME OR REASON. THE IGNITION HAS TO BE TURNED OFF AND TURNED BACK ON TO RESTART THE VEHICLE. I HAVE NEARLY CAUSED A COLLISION TWICE. I BROUGHT IT TO THE DEALERSHIP ON JUNE 22ND AND THEY HAD MY CAR UNTIL JUNE 25TH. THEY REPLACED THE CRANKSHAFT POSITION CARRIAGE, AND SOME FRAYED WIRING. THE ISSUE HAPPENED 3 MORE TIMES AFTER THOSE REPAIRS. I HAD IT TOWED TO THE DEALERSHIP ON JUNE 27TH AND IT IS STILL IN THE SHOP (TODAY IS JULY 2ND). THEY ARE TELLING ME THEY CANNOT RECREATE THE PROBLEM AND WANT ME TO TAKE THE VEHICLE BACK WITHOUT DOING ANY REPAIRS. I AM NOW WORKING WITH THE GM AND CFO OF THE DEALERSHIP TO TRY AND RESOLVE THIS AND I HAVE FILED A COMPLAINT WITH CHRYSLER (CASE #59096741). I DO NOT FEEL SAFE DRIVING THE VEHICLE AND I REFUSE TO PUT MY CHILDREN IN IT. ALL SERVICE RECORDS THAT I HAVE ARE INSIDE THE VEHICLE AT THE DEALERSHIP.

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