NHTSA Complaint #11228877 — 2018 DODGE DURANGO

AIR BAG WARNING LIGHT CAME ON IN MY VEHICLE. I PLACED A SERVICE REQUEST TO GET IT CHECKED OUT ON 03/29/19. LANDMARK DODGE INSPECTED THE VEHICLE, BUT WAS TOLD THAT A SPECIAL PART NEEDED TO BE ORDERED. WHEN THE SPECIAL PART WAS DELIVERED, I THEN HAD TO MAKE ANOTHER SERVICE APPOINTMENT TO GET THE PART CHANGED/FIXED. UNFORTUNATELY THE NEXT AVAILABILITY WASN'T TILL 05/23/19. I CAME IN ON THIS DATE TO GET MY VEHICLE SERVICE. AFTER INSPECTION, I WAS TOLD THAT ANOTHER PART HAD TO BE ORDERED TO FIX THE AIR BAG WARNING. I WAS TOLD THAT I'D BE CONTACTED ONCE THAT PART CAME IN. IT'S 07/02/19 AND I HAVEN'T HEARD ANYTHING FROM THE DEALERSHIP. ANOTHER ISSUE I FOUND LATER, WHILE DRIVING WAS THAT MY HORN DOES NOT WORK. IT IS BELIEVED TO HAVE BEEN DISCONNECTED. I BELIEVE THIS TO BE VERY DANGEROUS TO OPERATE VEHICLE WITHOUT HORN, AND WITHOUT MY AIRBAG SYSTEM FUNCTIONING PROPERLY.