NHTSA Complaint #11228579 — 2017 CADILLAC XTS

THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT WORKING AGAIN - PULL OFF TO SIDE OF ROAD. SHUT ENGINE OFF; GET OUT OF CAR; LOCK THE CAR DOORS; RE-ENTER THE CAR; START THE VEHICLE ENGINE - USUALLY THE CUE SCREEN IS ONCE AGAIN RESPONSIVE AT THIS POINT. THIS IS A MAJOR PAIN AS DURING A RECENT 1 HOUR DRIVE TO PENNSYLVANIA, IT HAPPENED 4 TIMES AND I HAD TO PULL OVER TO THE SHOULDER OF INTERSTATE HIGHWAY I-195. EXITING ANY VEHICLE ON AN INTERSTATE HIGHWAY IS SOMEWHAT NERVE-RACKING.