NHTSA Complaint #11228446 — 2009 CADILLAC CTS

TOOK MY CAR IN BECAUSE THE ENGINE KEPT RUNNING WHEN CAR IS OFF. ( I COULD ONLY HERE IT WHEN IN THE GARAGE. THIRD TIME THIS HAPPENED. THEY REPLACED WATER PUMP 2 YEARS IN A ROW. THIS YEAR THE SAME THING HAPPENED. THEY SAID IT WAS THE THERMOSTAT HOUSING. THEY REPLACED IT BUT DID NOT TEST DRIVE IT. I PUT IT ON THE FREEWAY AND GOT A BURNING SMELL WITH BLACK SMOKE AND A NOISE. TOOK IT BACK THE NEXT DAY BECAUSE THEY WERE CLOSED. HE WOULD NOT TAKE MY CAR BACK TO SEE WHAT THE PROBLEM WAS. HE TOLD ME HE DID NOT KNOW ANYTHING ABOUT CARS. HE JUST WORK THE DESK. HE SAID IF YOU HERE A NOISE BRING IT BACK. SEVERAL DAYS LATER I HEARD A NOISE BUT IT DID NOT SOUND LIKE THE SAME NOISE. SOUND LIKE IT WAS COMING FROM THE BACK PASSENGER SIDE. THEY SUPPOSEDLY REPLACED THE THERMOSTAT HOUSING AND A HOSE OR SOMETHING. I ASKED THE MANAGER WHY WOULD THEY REPLACE IT WHEN I ALREADY PAID FOR ONE JUST A MONTH OR SO EARLIER. HE COULD NOT GIVE ME AN ANSWER. THEN SEVERAL DAYS LATER I NOTICED I HAD A LEAK. THIS TIME THEY SAID I NEEDED A HEAD GASKET. AT THIS POINT I AM TRYING TO HAVE SOMEONE ELSE GIVE ME THEIR OPINION. IT HAS 60,000 MILES I MADE A BIG MISTAKE AND FORGOT TO ASK FOR THE OLD PART. BUT HAD HE LOOKED AT MY CAR WHEN IT WAS SMOKING I WOULD NOT BE GOING THROUGH THIS RIGHT KNOW I FEE.