NHTSA Complaint #11228233 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 30 MPH, THERE WAS A LOSS OF ELECTRIC POWER STEERING ABILITY. ALSO, THE STEERING WHEEL BECAME TIGHT WHEN TURING IN EITHER DIRECTION. BILL KAY FORD (14633 S CICERO AVE, MIDLOTHIAN, IL 60445, (708) 388-3000) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE DEALER TO SCHEDULE A DIAGNOSTIC AND REPAIR APPOINTMENT. THE DEALER DID NOT MENTION IF THE VEHICLE WAS INCLUDED IN A RECALL. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.