NHTSA Complaint #11223100 — 2019 MINI COUNTRYMAN

I PURCHASED MY CAR FOR SCHOOL AND TO COMMUTE TO WORK FROM NEW JERSEY TO CONNECTICUT AND SINCE THE DAY I PURCHASED MY CAR, I HAD NOT ONCE FELT SAFE IN MY OWN CAR. I TOWED MY CAR IN 3 TIMES (9/15/18, 4/8/19, AND 6/10/19) BECAUSE MY STEERING WHEEL WOULD LOCK UP AND FREEZE. IT WAS LIKE DRIVING A VEHICLE WITH THE ENGINES OFF. NON-DRIVEABLE INSTANCES WERE 3 TIMES. HOWEVER, THERE WERE MANY INSTANCES WHEN I WOULD BE DRIVING ON THE HIGHWAY OVER 50MPH AND IF I HAD GONE OVER A SMALL POTHOLE OR I AM TURNING MY VEHICLE ON A CURVED AREA OR IF I AM DRIVING ON LOCAL ROADS AND I AM MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WOULD JERK AND LOCK FOR A BRIEF MOMENT AND THEN RELEASE. TO BE FRANK, IF I HAD NOT DRIVEN WITH BOTH HANDS ON THE STEERING WHEEL AT ALL TIMES, I WOULD HAVE BEEN INVOLVED IN NUMEROUS AUTO-ACCIDENTS THAT MAY HAVE CAUSED SERIOUS INJURIES TO ME AND OTHER CIVILIANS ON THE ROAD. THERE WAS ANOTHER INCIDENT TWO DAYS AGO ON 6/26/19 (AFTER THE SERVICE DEPARTMENT AND THE MINI MANUFACTURERS TOLD ME MY CAR WAS FIXED FOR THE 3RD TIME) WHERE I WAS STUCK IN TRAFFIC AND WHEN I HIT THE BRAKES, THE STEERING WHEEL LOCKED UP FOR A SPLIT SECOND AND THE BRAKES WOULD NOT WORK PROPERLY SO I HAD TO SLAM THE BRAKES TO COME TO A STOP. THEN I SAW NOTIFICATIONS (FRONT COLLISION MALFUNCTION AND BRAKE INTERVENTION NOT POSSIBLE). THIS WAS THE 4TH TIME I EXPERIENCED THE SAME ISSUE AND IS NOW EVEN WORSE BECAUSE THE BRAKES DID NOT WORK PROPERLY. MY CAR IS CURRENTLY AT THE DEALERSHIP AGAIN, AND THIS TIME THEY SHOULD NOT GET AWAY WITH THIS ISSUE. AFTER THE 3RD INCIDENT, I ADDRESSED THIS ISSUE TO THE MINI/BMW MANUFACTURER AND THEY ARE BEING RUDE AND INCONSIDERATE OF MY SITUATION. THIS VEHICLE IS A SAFETY THREAT TO ME AND MANY OTHER CIVILIANS ON THE ROAD. SOMEONE PLEASE HELP ME.