NHTSA Complaint #11223020 — 2015 FORD FLEX

MY 2015 FORD FLEX WAS EXHIBITING SYMPTOMS DESCRIBED IN THE FORD SAFETY RECALL 16S31. THE ENGINE STALLED WHILE DRIVING WITH NO WARNING 5 TIMES OVER THE PAST TWO YEARS OF OWNERSHIP WITH THE MOST RECENT OCCURRING ON 6/20/2019 AT 8:15 AM. EACH INCIDENT WAS AT DIFFERENT SPEEDS (30 - 70MPH) BUT NO WARNING PREFACED THE STALL AND YOU HAD TO CUT THE POWER OFF AND TURN IT BACK ON FOR THE CAR TO START AGAIN. TWO OF THE STALLS WERE DURING TURNING OPERATIONS WHILE OTHERS WERE WHILE DRIVING STRAIGHT. ON OTHER OCCASIONS THE ENGINE DID NOT START VIA REMOTE START, HOWEVER NO DATES RECORDED. THIS RECALL, THAT DESCRIBES THE EXACT SYMPTOMS, STATES THAT IT DOES NOT COVER MY VEHICLE BECAUSE I HAVE A DIFFERENT ENGINE. HOWEVER, THE PART IN THE RECALL IS THE FUEL PUMP CONTROL MODULE. MY 2015 FORD FLEX HAD THE FUEL PUMP CONTROL MODULE AA8A-9D412-CA WITH THE SUPPLIER PART NUMBER 2177806-5E. AS PER THE RECALL, THIS IS A PART THAT NEEDS TO BE REPLACED. I JUST HAD THE DEALER REPLACE IT WITH THE NEW PART AA8Z-9D370-B, SERVICE HISTORY BELOW: WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE FORD DEALERSHIPS OVER THE PAST YEAR DUE TO THIS ISSUE. NEITHER DEALERSHIP RECOGNIZED THIS ISSUE BECAUSE OUR VIN NUMBER WASN'T ON THE LIST OF VINS PROVIDED BY FORD. I PAID FOR THE REPAIR RECOMMEND IN SAFETY RECALL 16S31 OUT OF POCKET SO THAT MY VEHICLE WILL BE SAFE TO DRIVE AGAIN. THE FIRST DEALERSHIP REPLACED THE THROTTLE BODY AND CHARGED US FOR IT. AFTER THE ISSUE OCCURRED AGAIN, THE SECOND DEALERSHIP AGAIN REPLACED THE THROTTLE BODY SINCE THE THROTTLE BODY WAS STILL UNDER WARRANTY FROM THE FIRST REPAIR. IT APPEARS THE RECALL DOES NOT COVER ALL OF THE AFFECTED VEHICLES. THERE ARE OTHER FORD FLEX THAT HAVE THESE FAULTY PARTS.