NHTSA Complaint #11222927 — 2015 FORD FLEX

THE CAR WAS USED IN THE MORNING AND WORKED FINE. IT WAS PARKED IN THE DRIVEWAY AND SAT FOR UNDER AN HOUR BEFORE WE TURNED IT BACK ON AND TRIED TO TURN ON THE HEATED SEATS WHEN WE REALIZED THE TOUCH SCREEN NO LONGER WORKED AND WOULD NOT RESPOND TO TOUCH AT ALL. THE SCREEN APPEARS TO STILL WORK (THE TEMP CHANGES AND SUCH AS THE OTHER BUTTONS ON THE DASH OR STEERING WHEEL ARE PRESSED (NOT ON THE SCREEN) HOWEVER THE TOUCH SCREEN HAS COMPLETELY STOPPED RESPONDING TO TOUCH OR WORKING AND THEREFORE I CAN NOT ACCESS ANY PART OF THE VEHICLE SETTINGS THAT REQUIRE YOU TO TOUCH THE SCREEN SUCH AS THE HEATED SEATS, LIGHTING, DIRECTIONS, MUSIC IN OUTS, ETC. IT HAS TAKEN AWAY HALF THE FEATURES OF THE ENTIRE CAR AND IS AN EXTREMELY PRICEY REPAIR ON SOMETHING THAT SHOULD NEVER HAVE FAILED! ESPECIALLY AFTER MANY OTHER PARTS HAVE FAILED ON THIS CAR LIKE THE FUEL CONTROL MODULE, WHEEL BEARING, ELECTRIC SEAT AND ALSO THE AIR COMPRESSOR JUST FAILED ALSO ON A CAR THAT IS ONLY 4 YEARS OLD.