NHTSA Complaint #11222495 — 2012 BMW 535I

WHILE WAITING BEHIND ANOTHER VEHICLE TO MAKE A LEFT HAND TURN MY VEHICLE STALLED AND WOULD NOT RESTART. HOWEVER, WHENEVER I OPENED THE DOOR IT WOULD START AND STOP WHEN THE DOOR WAS CLOSED. THE VEHICLE WAS TOWED TO SLOANE BMW OF DEVON, PA. SLOANE SAID THE PROBLEM WAS THE FUEL PUMP AND FUEL PUMP MODULE WHICH THEY REPLACED FOR WHICH I WAS CHARGED $1585.62. HOWEVER, THIS WAS NOT THE END. ON 3/28/19 WHILE PASSING ANOTHER VEHICLE ON A 4 LANE HIGHWAY THE ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING AND DECELERATING. OTHER DRIVERS BEHIND ME COULDN'T UNDERSTAND WHAT WAS HAPPENING AND MADE SOME DANGEROUS MOVES. FORTUNATELY A DRIVER IN THE RIGHT LANE ALLOWED ME TO GET THE VEHICLE TO THE SHOULDER OF THE ROAD. I TOOK THE CAR BACK TO SLOANE BMW AS HE FUEL PUMP THAT THEY HAD REPLACED WAS UNDER WARRANTY. SLOANE DECIDED THAT "THE ENGINE ECCENTRIC SHAFT ADJUSTMENT MOTOR IS INTERNALLY FAULTY AND CHARGED ME $169.99. TECH REPORTED "ALL PERFORMED NORMALLY" DESPITE NOT FINDING A PROBLEM WITH THE ECCENTRIC SHAFT SLOANE RECOMMENDED REPLACEMENT AT A COST OF $6109.71. LATER WHEN COPIES OF THE TEST WERE REQUESTED SLOANE SAID THEY DIDN`T HAVE THEM. AS A RESULT I AM STILL DRIVING A VEHICLE THAT PRESENTS A DANGER TO MY LIFE IN ORDER TO GT TO WORK. I HAVE CONTACTED MR. CLAUS EBERHART VP AFTER SALES AND MR. IAN ROBERTSON, BOARD MEMBER AT BMW NORTH AMERICA BUT NEITHER RESPONDED. THE ONLY GUIDANCE THAT I HAVE BEEN ABLE TO WAS IN AN ARTICLE I FOUND ONLINE THAT RECOMMENDED CAUTION WHEN ACCELERATING. IN ADDITION I HAVE FOUND THAT THERE WAS A RECALL 16V746000 FOR FUEL PUMP AND MODULE FOR WHICH I WAS NEVER NOTIFIED. REGARDING SLOANE BMW OF DEVON, PA. I HAVE FOUND THAT THEY HAVE COMMITTED CONSUMER FRAUD, "I HAD A PROBLEM OPENING THE TRUNK, SLOANE SAID IT WAS DUE TO THE LATCH- WANTED $677 REPAIR. ON LINE FOUND THAT TRUNK COULD BE OPENED BY SWITCH IN THE STORAGE BOX. LATCH WORKS TRUNK OPENS