NHTSA Complaint #11222365 — 2014 KIA SORENTO

DRIVING ON THE HIGHWAY MY CAR LOST POWER AT 11PM ON A SATURDAY NITE. IT WOULD ONLY GO APOROX 40MPH W THE THE GAS PETAL TO THE FLOOR. NO CHECK LIGHTS CAME ON UNTIL APOROX A FEW MIN FROM HOME. ONLY THE CHECK ENGINE LIGHT. NO OVERHEATING NO SMOKE. I TOOK IT TO MY MECHANIC WHO DETERMINED IT WAS THE SAME ISSUE THE 2.4 ENGINE THAT WAS RECALLED. I HAVE THE 3.3. ALSO THE KIA MECHANIC SAID THE SAME. ONLY 70000 MILES ON THE CAR. KIA AT THIS POINT IS REFUSING TO ACKNOWLEDGE THIS IS A MANUFACTURING ISSUE. THEY HAVE HAD MY CAR FOR 3 WEEKS AND AS OF YESTERDAY STILL NO ANSWER. I EVEN LEFT A VOICE MAIL FOR SEAN YOON THE CEO. I TRIED TO CALL MR YOON YESTERDAY BUT GOT REDIRECTED TO THIR CONSUMER DEPT. THEY SAID IT TAKES 2-3 DAYS TO DETERMINE A DECISION. SO IM PAYING FOR A CAR AND A RENTAL WHEN THEY ALREADY KNOW WHAT THE ISSUE IS. ONE CONSUMER DEPT EMPLOYEE I SPOKE W SAID SHE HASNT HAD VERY MANY COMPLAINTS ABOUT THE 3.3. WELL THAT RIGHT THERE IS A RED FLAG! I JUST WANT THEM TO DO THE RIGHT THING. THEY ALSO TRIED TO TELL ME THAT BECAUSE IM THE SECOND OWNER AND I WAS PAST THE 60000 MI SERVICE WARRENTY I HAD NO COVERAGE AND THE 100000 WAS ONLY FOR FIRST OWNER. ITS A MANUFACTURERS DEFECT NOT ANYTHING WE DID. WE HAVE BEEN LOYAL KIA CUSTOMERS FOR OVER 10 YEARS. I FEEL LIKE BECAUSE WE DIDNT BUY ANOTHER NEW KIA WE ARE BEING PUNISHED. THIS CARS DEFECT COULD OF SERIOUSLY INJURED A LOT OF PEOPLE IF THIS WOULD OF HAPPENED DURING A BUSY TIME OF DAY. I KNOW THEY ARE BUSY TAKING CARE OF OTHER COMPLAINTS BUT TO WAIT 3 WEEKS IS A BIT UNNERVING.