NHTSA Complaint #11222324 — 2012 CHEVROLET TRAVERSE

I WAS DRIVING WITH MY CHILDREN WHILE EXITING A HIGHWAY OFF-RAMP, AND OUR CHEVY TRAVERSE SUDDENLY MALFUNCTIONED AND I TEMPORARILY LOST POWER STEERING/CONTROL OF THE CAR, HAD NO ACCELERATION, AND ALL INSTRUMENTS WENT WONKY (TURNING ON/OFF, GOING BACK AND FORTH). I WAS FORCED TO PULL OFF THE HIGHWAY OFF-RAMP ONTO A DANGEROUSLY NARROW SHOULDER WITH MINIMAL ROOM, AND HAD TO COAST THE CAR TO THE END OF THE OFF-RAMP-- AND THEN WAS STUCK AT THE OFF RAMP AT A RED LIGHT IN RUSH-HOUR TRAFFIC. AFTER TOWING THE VEHICLE TO THE DEALERSHIP, WE REPLACED THE BATTERY AT THE SUGGESTION OF OUR LOCAL CHEVY DEALERSHIP. THEN ABOUT 4 MONTHS LATER, THE PROBLEM HAS HAPPENED AGAIN AS I WAS EXITING OUR DRIVEWAY ON MY WAY TO WORK. WE HAD IT TOWED TO OUR LOCAL CHEVY DEALERSHIP, AND AFTER 4 DAYS OF RUNNING DIAGNOSTICS AND TEST DRIVING IT, THEY FINALLY CONCLUDED IT WAS A FAULTY TRANSMISSION MODULE. WE NOW HAVE TO PAY $ 1,700.00 OUT OF POCKET TO REPAIR THE CAR, AS WERE ONE YEAR OVER THE 5 YEAR WARRANTY (BUT ONLY 55K MILES ON THE CAR). AT THE TIME THIS HAPPENED, OUR TRAVERSE ONLY HAD APPROX. 57K MILES ON IT.