NHTSA Complaint #11222210 — 2017 KIA FORTE

TL* THE CONTACT OWNS A 2017 KIA FORTE. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE OR SWITCH GEARS, THE ENGINE HESITATED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CAR PROS KIA RENTON (425-204-6600, LOCATED AT 200 SW GRADY WAY, RENTON, WA 98057) WHERE IT WAS DIAGNOSED THAT THE VEHICLE PERFORMED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CHUCK OLSON KIA (206-219-4040, LOCATED AT 17001 AURORA AVE N, SEATTLE, WA 98133) WHERE IT WAS ALSO STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE RECURRED AND THE CONTACT CALLED THE BETTER BUSINESS BUREAU WHERE AN ATTEMPT WAS MADE TO MEDIATE BETWEEN THE CONTACT AND THE MANUFACTURER. THE CONTACT WAS REFERRED BACK TO THE LATTER DEALER. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB