NHTSA Complaint #11221780 — 2013 DODGE AVENGER

TL* THE CONTACT OWNS A 2013 DODGE AVENGER. THE CONTACT STATED THAT THE DRIVER'S SIDE ACTIVE HEAD REST DETACHED AND WAS DETERIORATED. SHORTLY AFTERWARDS, THE FRONT DRIVER'S SIDE ACTIVE HEAD REST HAD DETERIORATED, DETACHED, AND POPPED OUT WHILE THE DRIVER WAS OPERATING THE VEHICLE. CROWN DODGE OF FAYETTEVILLE (436 N MCPHERSON CHURCH RD, FAYETTEVILLE, NC 28303, (910) 920-9613) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS AND AIR BAGS); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT TO DIAGNOSE AND REPAIR THE FAILURE, BUT WAS NOT ABLE TO WITHIN A REASONABLE TIMEFRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.