NHTSA Complaint #11221712 — 2013 FORD ESCAPE

I WAS DRIVING ALONG THE INTERSTATE ON I-65 SOUTH AND IT WAS ABOUT 10 MINUTES AFTER MIDNIGHT. THE MONITOR ON MY CAR READ 'CAR OVERHEATING, PULL OVER SAFELY' SO I PULLED OVER AND SAW SMOKE COMING FROM UNDER THE HOOD. I TURN THE CAR OFF AND LIFT THE HOOD AND SEE FLAMES. I IMMEDIATELY CALL 911 AND THE SEND A FIRE TRUCK. BEFORE THE FIRE TRUCK COULD GET THERE THE WHOLE FRONT OF THE CAR IS ENGULFED IN FLAMES, BURNING OR MELTING EVERYTHING UNDER THE HOOD. AFTER THIS I DID SOME RESEARCH AND FOUND OUT THAT THERE WAS AN OPEN RECALL FOR THE COOLING SYSTEM THAT COULD DIRECTLY LEAD TO FIRES. NEITHER FORD NOR THE DEALERSHIP INFORMED ME OF THAT RECALL AND THE FACT THAT IT COULD'VE BEEN LIFE THREATENING. I'VE CONTACTED THEM BOTH AND NEITHER HAVE TRIED TO HELP ME AT ALL WITH THIS SITUATION. CARS SHOULD NOT JUST RANDOMLY CATCH ON FIRE AND I BELIEVE THERE COULD POSSIBLY BE VIOLATIONS OF PRODUCT LIABILITY. THEY BOTH ARE LEAVING ME IN A POSITION TO HAVE TO PAY FOR A CAR THAT NO LONGER EXISTS DUE TO NO FAULT OF MY OWN, WHICH ALSO MAKES IT EVEN MORE DIFFICULT TO GET ANOTHER CAR. PLEASE TELL ME THERE IS SOMETHING YOU CAN DO.