NHTSA Complaint #11221686 — 2017 BMW X5

RECALL 18V755000 EXHAUST GAS RECIRCULATION MODULE COOLER LEAKS AND MIXES WITH DIESEL SOOT CAUSING MELTING OF THE THIS SPECIFIC RECALL HAS NOT BEEN ADDRESSED. NUMEROUS CALLS HAVE BEEN MADE TO BMW TO SEE THE STATUS OF THE REPAIR, BUT THEY CANNOT/WIIL NOT/DO NOT PROVIDE ANY INFORMATION. I THINK THAT 6 MONTHS IS SUFFICIENT TIME TO MAKE A PART AVAILABLE FOR A SAFETY RECALL. WHEN WE SPEAK TO BMW THEY ARE NOT FORTHCOMING AT ALL ON ANY TIMELINE. QUITE FRANKLY, 8 MONTHS WITH AN OPEN SAFETY RECALL IS NOT OK BY ANY MEASURE. I DO NOT KNOW WHAT A REASONABLE TIMELINE WOULD BE. BUT I WOULD THINK 3 MONTHS MAX MAKES SENSE. THIS IS NOT CURRENTLY MY VEHICLE. IT IS A VEHICLE I AM ATTEMPTING TO ASSUME THE LEASE ON. BMW WILL NOT ALLOW THE TRANSACTION TO OCCUR SINSE THERE IS AN OPEN RECALL. BUT THEY ARE LESS THAN HELPFUL. CURRENT LESSOR TRULY WANTS TO LET ME ASSUME THE LEASE. I AM HOPEFUL THERE CAN BE A SOLUTION EFFECTED HERE.