NHTSA Complaint #11221599 — 2011 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11221599
Vehicle 2011 CHEVROLET EQUINOX
Component ENGINE
Date of Incident
Date Filed
Mileage 122,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

I'VE HAD THIS TRUCK FOR A LITTLE OVER 2 YEARS AND WHEN I FIRST GOT IT THERE WAS NO TICKING NOISE THEN MADE A YEAR AGO I NOTICED THE TICKING NOISE. I TOOK IT TO A CHEVY DEALERSHIP AND WAS TOLD THAT IT WAS NORMAL FOR THE MODEL. IT BEGAN TO STALL SO I TOOK IT BACK AND WAS TOLD THAT THE O2 SENSOR WAS THE CAUSE . LATER ON THAT DAY THE TICKING BEGAN TO GET LOUDER AND THEN AS I CAME TO A COMPLETE STOP AND RAISED THE HOOD OIL WAS SPRAYING EVERY WHERE. HAD IT TOWED TO THE SHOP FOR THEM TO TELL ME THAT THE TIMING CHAIN HAD BEEN SLAPPING UP AGAINST THE VALVE COVER AND HAD CRACKED THE COVER SO THAT'S WHY THE OIL WAS SPRAYING EVERY WHERE. HE ALSO TOLD ME THAT THE ENGINE IN MY TRUCK WAS DEFECTIVE FROM THE START AND THAT CHEVY KNOWS ABOUT THIS . SO NOW I'M STUCK TRYING TO FIND A MOTOR FOR A TRUCK THAT I'M STILL PAYING NOTES ON AND CAN'T DRIVE. THE FACT THAT CHEVY KNOWS ABOUT THE PROBLEMS WITH THE TIMING CHAIN, THE CAM SENSOR AND THE OIL CONSUMPTION AND IS NOT HELD ACCOUNTABLE FOR THE DAMAGE TO OUR VEHICLES IS CRAZY. I COME FROM A CHEVY LOVING FAMILY AND IVE ALWAYS OWNED ONE AND BUT NOW I'M LOOKING FOR SOMETHING ELSE BECAUSE CHEVY DOESN'T STAND BEHIND THEIR PRODUCTS ANYMORE AND YES I ALWAYS CHANGE MY OIL ON TIME AND ALL OF MY MAINTENANCE HAS BEEN DONE ON TIME.

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