NHTSA Complaint #11221487 — 2009 TOYOTA HIGHLANDER

I WAS TURNING INTO A PARKING LOT AND I STARTED GETTING "LOW OIL PRESSURE" ALERTS ON MY DASHBOARD. I WAS WORRIED IF IT WAS A SENSOR ISSUE AND KEPT MOVING TILL I PARKED MY VEHICLE. UPON FURTHER INVESTIGATION, I SAW THAT OIL HAD STARTED TO DRIP FROM WHERE I HAD TURNED, AND WHEN I PARKED THE CAR THE OIL DRIP GOT BIGGER AND HAD POOLED UNDER THE VEHICLE. BASED ON THE INFORMATION I GOT FROM THE TOYOTA DEALERSHIP, THIS WAS A KNOWN ISSUE WHICH STARTS AS A SMALL LEAK BUT DUE TO PRESSURE, THE OIL COOLER PIPE BURSTS OPEN. THIS KNOWN PROBLEM IS DOCUMENTED HERE: HTTPS://WWW.TOYOHEADQUARTERS.COM/THREADS/2007-2011-TOYOTA-SIENNA-HIGHLANDER-AND-VENZA-ENGINE-OIL-COOLER-PIPE-LEAK-LSC-ZE2.358/ TOYOTA REFUSED TO PAY MY REPAIR BILL AS I WAS OVER THE MILEAGE REQUIREMENT BY 2700 MILES. I CANNOT UNDERSTAND WHY TOYOTA DID NOT CONSIDER THIS A SAFETY ISSUE/RECALL. IF THIS HAD HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY, MY ENGINE COULD HAVE BEEN COMPLETELY DAMAGED AND THE HEAVILY LEAKING OIL COULD HAVE CONTRIBUTED TO AN ACCIDENT(S). THE TOYOTA DEALERSHIP ALSO AGREED WITH ME THAT THIS SHOULD HAVE BEEN A SAFETY RECALL. TOYOTA CLAIMS THEY SENT OUT A LETTER FOR THIS WARRANTY ENHANCEMENT (ZE2) WHICH I NEVER RECEIVED. TOYOTA HAS REFUSED TO ESCALATE THIS ISSUE WITHIN THE COMPANY.