NHTSA Complaint #11221305 — 2015 HONDA FIT

PURCHASED CAR NEW FROM DEALER 7/2015. IN 2/2018 ALL WARNING LIGHTS CAME ON WHILE DRIVING. HONDA REPLACED THE FUEL INJECTORS. SAME ISSUE AGAIN IN 4/2018 & HONDA REPLACED INJECTORS AGAIN. SERVICE REP (RICHFIELD- BLOOMINGTON HONDA) TOLD US THEY WERE SEEING THIS PROBLEM IN FITS THAT WERE LOW MILEAGE & "NOT DRIVEN MUCH." REP COULD NOT TELL US HOW MUCH DRIVING WOULD BE "ENOUGH" OR HOW TO AVOID FUTURE PROBLEMS. 4/2019 SAME PROBLEM --ALL WARNING LIGHTS CAME ON WHILE DRIVING AGAIN & THIS TIME HONDA REPLACED THE CYLINDER HEAD. SERVICE DIRECTOR TOLD US THAT, WHILE THE CAR IS "CURRENTLY FIXED," HE "SEES NO REASON THIS PROBLEM WON'T CONTINUE TO HAPPEN" BC WE DON'T DRIVE MUCH. HE STATED THAT 2015 FIT HAS DIRECT INJECTION TECHNOLOGY & NEEDS TO BE DRIVEN MORE AT HIGH SPEEDS TO BURN OFF CARBON, BUT HE ACKNOWLEDGED THAT HE DIDN'T "KNOW HOW MUCH WAS ENOUGH & IT'S NOT IN THE OWNER'S MANUAL." HE STATED "YOU'LL HAVE THIS PROBLEM AGAIN NEXT WINTER OR SPRING." I ASKED THE SERVICE DIRECTOR WHAT THE RISKS ARE DRIVING WHEN THE INJECTORS & ENGINE HAVE BUILD-UP & HE SAID THE "CAR CAN SEIZE UP IF IT GETS BAD--IT HAS TO BE CLEANED OFF." I CALLED HONDA CUSTOMER SERVICE (MANUFACTURER, NOT DEALER) & EXPLAINED THIS AND THAT THEY HAVE A SERVICE DIRECTOR TELLING ME THE PROBLEM WILL HAPPEN AGAIN. HONDA REFUSED TO TAKE A REPORT "BECAUSE THE CAR IS OPERATING RIGHT NOW." ALL THESE REPAIRS HAVE BEEN UNDER WARRANTY; THESE REPAIRS ARE THOUSANDS OF DOLLARS. THIS IS NOT WHAT WE WANT OR EXPECT FROM A NEW VEHICLE. HONDA WILL NOT MAKE THIS RIGHT.