NHTSA Complaint #11220978 — 2012 CHRYSLER TOWN AND COUNTRY

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11220978
Vehicle	2012 CHRYSLER TOWN AND COUNTRY
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	April 14, 2019
Date Filed	June 18, 2019
Mileage	85,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BACKUP CAMERA AND BLIND SPOT DETECTOR WERE MALFUNCTIONING. THE CONTACT JUST PURCHASED THE VEHICLE ON APRIL 3, 2019. THE DEALER (CHRISTOPHER CHEVROLET BUICK, 1111 WICKER ST, TICONDEROGA, NY 12883, (518) 585-2842) WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST WITH THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT SHE HAD SEVERAL MEDICAL CONDITIONS THAT REQUIRED HER TO BE ABLE TO USE THE BACKUP CAMERA. THE FAILURE MILEAGE WAS 85,200.

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