NHTSA Complaint #11220702 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHEN THE CONTACT TOOK THE VEHICLE TO DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, (301) 696-1200) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING), THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE DEALER RE-FLASHED THE ECU, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THEY OPENED A TECH CASE AND WAITED FOR A DECISION FROM THE MANUFACTURER. THE MANUFACTURER DECIDED NOT TO REPAIR THE VEHICLE BECAUSE IT NEEDED A NEW MOTOR AND THE CONTACT DID NOT WANT TO REPLACE THE CATALYTIC CONVERTER. THE DEALER STATED THAT THE REPAIR WOULD COST OVER $5,000. THE FAILURE MILEAGE WAS 155,760.