NHTSA Complaint #11220568 — 2017 CHRYSLER PACIFICA

SINCE THE SUMMER OF 2018 WHEN MY CAR REACHED AROUND 15,000 MILES, IT BEGAN HESITATING, LOSING POWER, BEING UNABLE TO ACCELERATE, AND SHIFTING VERY HARD INTERMITTENTLY. IT SLAMS INTO GEAR SO HARD AT TIMES IT FEELS LIKE THE CAR HAS BEEN HIT FROM BEHIND. THE PROBLEM HAPPENS MOST OFTEN WHEN TURNING OUT INTO TRAFFIC FROM A COMPLETE STOP, OR WHEN SLOWING DOWN AS APPROACHING A TURN AND THEN ACCELERATING AFTER THE TURN. THE TRANSMISSION WAS SUPPOSEDLY REPLACED, AND THEN A MONTH LATER IT HAPPENED AGAIN, WORSE THAN BEFORE. THE HARD SHIFTING ALSO SOMETIMES HAPPENED WHILE ACCELERATING TO COME UP TO SPEED WHILE DRIVING ON THE THRUWAY. THE CAR HAS ALSO BEGUN REVVING ERRATICALLY. MOST RECENTLY, THE RPMS SHOT UP TO 5000 AND STAYED THERE WHILE DRIVING THROUGH TOWN AT LESS THAN 30 MPH. MOST RECENTLY THE CAR WAS IN THE SHOP FROM 4/1-4/25 AND FROM 5/24 TO PRESENT.