NHTSA Complaint #11220419 — 2011 SUBARU LEGACY
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11220419 |
| Vehicle | 2011 SUBARU LEGACY |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 157,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
I PURCHASED THIS CAR ONE WEEK AGO FROM THE ORIGINAL OWNER, AND WHILE IT TESTED FINE THE DAY I PURCHASED IT, DEPENDING ON HOW I COME TO A STOP AND HOW HARD THE BRAKE IS PRESSED, THE CAR STALLS. THIS PROBLEM WAS EVIDENT ON THE SECOND DAY I OWNED THE CAR, COMING TO A STOP AT A STOP SIGN WHERE I HAD TO BREAK HARDER THAN I WOULD HAVE LIKED. THE ORIGINAL OWNER STATES NO KNOWLEDGE OF THE PROBLEM. A HAZARDOUS SITUATION SINCE THIS TORQUE CONVERTER MANUFACTURER DEFECT CAUSES THE VEHICLE TO SUDDENLY AND UNEXPECTEDLY STALL WHEN COMING TO A RAPID STOP. ONE WEEK POST PURCHASE, NOW THIS VEHICLE SUDDENLY STALLS AT A STOP SIGN OR STOP LIGHT. IT CAN EASILY RESULT IN AN ACCIDENT. IN 2014 SUBARU PUT OUT A SERVICE BULLETIN RECOGNIZING A DESIGN FLAW IN THE TORQUE CONVERTER AND EXTENDING THE WARRANTY ON THESE VEHICLES TO 100,000 MILES. THE CAR I PURCHASED HAS 157,000. THIS IS NOT A WEAR AND TEAR ISSUE. IT IS A VERY SERIOUS, POTENTIALLY LIFE-THREATENING DESIGN FLAW AND SUBARU NEEDS TO MAKE THIS AN OFFICIAL RECALL, REMEDYING THIS HAZARD. I SPOKE WITH CORPORATE HEADQUARTERS, AND THEY TOLD ME THAT THE EXPENSE WILL HAVE TO COME FROM MY POCKET. I AM IN NEGOTIATIONS WITH MY LOCAL SUBARU DEALER/SERVICE CENTER AND HOPE THEY OFFER TO REMEDY THE SITUATION. SUBARU ABSOLUTELY NEEDS TO MAKE THIS A RECALL ON 2011 VEHICLES. THEY THEMSELVES ACKNOWLEDGED THE DEFECT AND CORRECTED IT ON FUTURE MODELS. IT SEEMS UNREASONABLE THAT THEY ARE HOLDING OWNERS RESPONSIBLE FOR THE REPAIR SINCE IT IS NOT DEPENDENT ON WEAR AND TEAR. IT IS A DESIGN FLAW.
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