NHTSA Complaint #11220419 — 2011 SUBARU LEGACY

POWER TRAIN issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11220419
Vehicle 2011 SUBARU LEGACY
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 157,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I PURCHASED THIS CAR ONE WEEK AGO FROM THE ORIGINAL OWNER, AND WHILE IT TESTED FINE THE DAY I PURCHASED IT, DEPENDING ON HOW I COME TO A STOP AND HOW HARD THE BRAKE IS PRESSED, THE CAR STALLS. THIS PROBLEM WAS EVIDENT ON THE SECOND DAY I OWNED THE CAR, COMING TO A STOP AT A STOP SIGN WHERE I HAD TO BREAK HARDER THAN I WOULD HAVE LIKED. THE ORIGINAL OWNER STATES NO KNOWLEDGE OF THE PROBLEM. A HAZARDOUS SITUATION SINCE THIS TORQUE CONVERTER MANUFACTURER DEFECT CAUSES THE VEHICLE TO SUDDENLY AND UNEXPECTEDLY STALL WHEN COMING TO A RAPID STOP. ONE WEEK POST PURCHASE, NOW THIS VEHICLE SUDDENLY STALLS AT A STOP SIGN OR STOP LIGHT. IT CAN EASILY RESULT IN AN ACCIDENT. IN 2014 SUBARU PUT OUT A SERVICE BULLETIN RECOGNIZING A DESIGN FLAW IN THE TORQUE CONVERTER AND EXTENDING THE WARRANTY ON THESE VEHICLES TO 100,000 MILES. THE CAR I PURCHASED HAS 157,000. THIS IS NOT A WEAR AND TEAR ISSUE. IT IS A VERY SERIOUS, POTENTIALLY LIFE-THREATENING DESIGN FLAW AND SUBARU NEEDS TO MAKE THIS AN OFFICIAL RECALL, REMEDYING THIS HAZARD. I SPOKE WITH CORPORATE HEADQUARTERS, AND THEY TOLD ME THAT THE EXPENSE WILL HAVE TO COME FROM MY POCKET. I AM IN NEGOTIATIONS WITH MY LOCAL SUBARU DEALER/SERVICE CENTER AND HOPE THEY OFFER TO REMEDY THE SITUATION. SUBARU ABSOLUTELY NEEDS TO MAKE THIS A RECALL ON 2011 VEHICLES. THEY THEMSELVES ACKNOWLEDGED THE DEFECT AND CORRECTED IT ON FUTURE MODELS. IT SEEMS UNREASONABLE THAT THEY ARE HOLDING OWNERS RESPONSIBLE FOR THE REPAIR SINCE IT IS NOT DEPENDENT ON WEAR AND TEAR. IT IS A DESIGN FLAW.

Related Complaints for the 2011 SUBARU LEGACY

Other POWER TRAIN Complaints

#11695074 An issue has surfaced with my car that it turns off while driving. Obviously this is a serious safety hazard and like...
#11694423 The week after purchase: The car shuts off when braking and needs to be put into park to be started again. Also t...
#11480812 Sometimes as I'm coming to a stop, such as at a red light or a stop sign, just before I stop, the car lurches and the...
#11452944 It's a 6mt. Randomly reverse stopped working. Seems like it wants to go in reverse. But when any bit of gas pedal pre...
#11413744 FIRST THE VEHICLE STARTED WITH A SCREECHING NOISE AND THE RPM'S WOULD SPIKE. APPARENTLY IF THE CVT TRANSMISSION SLIPP...

Recent Complaints for the 2011 SUBARU LEGACY

#11706641 UNKNOWN OR OTHER Description of the Safety Defect: The front subframe on my 2011 Subaru Legacy exhibits advanced structural corrosion ...
#11695074 ENGINE An issue has surfaced with my car that it turns off while driving. Obviously this is a serious safety hazard and like...
#11695074 UNKNOWN OR OTHER An issue has surfaced with my car that it turns off while driving. Obviously this is a serious safety hazard and like...
#11694423 ELECTRICAL SYSTEM The week after purchase: The car shuts off when braking and needs to be put into park to be started again. Also t...
#11674244 STRUCTURE:BODY While turning the wheel to back out of a parking spot, we heard a loud clunking sound. From that point on, while brak...
Check any vehicle history by VIN - Free vehicle history report